These Terms of Use govern your use of the Dinaar & Dirham website and the purchase of our products. Please read them carefully. By accessing our website or placing an order, you accept these Terms in full.
Introduction & Acceptance
These Terms constitute a legally binding agreement between you and Dinaar & Dirham.
We reserve the right to amend these Terms at any time. Changes take effect immediately upon posting. Your continued use of our website after any changes constitutes acceptance of the revised Terms. Registered account holders will be notified of material changes by email.
These Terms should be read alongside our Privacy Policy and Cookie Policy, both of which form part of our agreement with you.
Eligibility
To use our website and purchase products you must:
- Be at least 18 years of age
- Be capable of entering into a legally binding contract
- Provide accurate and complete information during registration and checkout
- Not be prohibited from purchasing our products under applicable law
If you are placing an order on behalf of a business, you represent that you have full authority to bind that business to these Terms.
Your Account
When you create an account, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account, whether authorised by you or not
- Notifying us immediately at hello@dinaaranddirham.com of any unauthorised access
- Keeping your account information accurate and up to date
We reserve the right to suspend or terminate accounts where these Terms are violated, fraudulent activity is suspected, or an account has been inactive for an extended period.
Guest Checkout: You are not required to create an account to place an order. Guest orders are treated with the same care, though you will not have access to order history or saved addresses.
Orders & Formation of Contract
Placing an order constitutes an offer to purchase. A binding contract is only formed when we send you an order confirmation email. We reserve the right to decline any order, including where:
- Products are unavailable or out of stock
- A pricing or product description error has occurred
- We are unable to verify payment authorisation
- Delivery to your address is not possible
- We have reason to believe the order may be fraudulent
Embroidered & Custom Orders: Orders including custom embroidery are non-cancellable once production begins — typically within 2 hours of confirmation during business hours. Contact us immediately to amend such orders.
If we cancel your order after payment has been taken, a full refund will be issued to the original payment method within 5–7 business days.
Pricing & Payment
All prices are in UAE Dirham (AED) and include VAT at 5% unless otherwise stated. We reserve the right to alter prices at any time, though changes will not affect confirmed orders.
Accepted payment methods
- Visa, Mastercard, American Express, Maestro
- PayPal and PayPal Express
- Bank transfer (approved corporate accounts, NET30 terms)
- Purchase order invoicing (approved corporate accounts only)
All card payments are processed by Stripe, Inc. (PCI-DSS Level 1). We never store full card details.
In the event of a pricing error, we will notify you before processing and give you the opportunity to confirm or cancel at the corrected price.
Delivery
- Standard Delivery (3–5 working days) — free over AED 550, otherwise AED 18
- Express Next-Day Delivery — AED 36, order before 2pm on working days
- Click & Collect — free from 12 Clerkenwell Road, London, Mon–Fri 9am–5pm
Delivery timescales are estimates only and not guaranteed. Risk passes to you upon delivery; title passes on receipt of full cleared payment. We are not liable for delays caused by circumstances beyond our control.
Embroidered Orders: Custom embroidery requires an additional 7–10 working days for production before dispatch. This is indicated clearly at checkout.
Returns & Refunds
We offer a 30-day return window on eligible items from the delivery date. Items must be unworn, unwashed, and in original packaging with tags attached.
Non-returnable items
- Custom embroidered or personalised garments (once production has commenced)
- Items showing signs of wear, washing, or alteration
- Garments without original tags
- Items marked Final Sale at time of purchase
To start a return, email returns@dinaaranddirham.com with your order number. We'll provide a prepaid returns label within 2 business days. Refunds are processed within 5–7 business days of receipt.
Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by this policy.
Intellectual Property
All content on our website — including text, photography, graphics, logos, brand assets, product designs, and code — is owned by or licensed to Dinaar & Dirham and protected by UK and international copyright, trademark, and design law.
Without our prior written consent you may not:
- Reproduce, distribute, or use our content commercially
- Modify or create derivative works from our content
- Use our brand name or logo in any way implying association or endorsement
- Frame or link to our website in a misleading or harmful manner
Limitation of Liability
To the fullest extent permitted by law, Dinaar & Dirham shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products.
Our total liability to you for any claim shall not exceed the total amount paid by you for the relevant order.
We do not exclude liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of terms implied by the Sale of Goods Act 1979
- Defective products under the Consumer Protection Act 1987
Consumer Rights: Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
Prohibited Use
You agree not to use our website or services to:
- Violate any applicable law, regulation, or third-party right
- Submit false, misleading, or fraudulent information or payment details
- Attempt unauthorised access to any part of our systems or infrastructure
- Transmit viruses, malware, or other harmful code
- Use automated scraping or data-harvesting tools without our written consent
- Impersonate Dinaar & Dirham or any other person or entity
- Engage in any activity adversely affecting the performance or availability of our website
- Harass, abuse, or harm any other person in connection with our services
Breach of these prohibitions may result in immediate account termination and referral to the appropriate authorities.
Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you hold in your country of residence.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Us
For questions about these Terms, please contact our legal team:
Dinaar & Dirham
legal@dinaaranddirham.com
+44 20 7946 0320
Mon–Fri, 9am–5pm GMT
returns@dinaaranddirham.com
For return requests and refund queries.
dpo@dinaaranddirham.com
For privacy and GDPR enquiries.